Posts tagged as:

management

Why Cheesecake Factory Is Better Than Macaroni Grill

October 29, 2009

My wife calls Macaroni Grill in Mesa to request for a reservation. It was for a large party (28 people) and the response from Macaroni Grill went like this.
“Uh… that’s a lot of people and we can only do set menu”. Besides,  they didn’t want to help break the bills into individual — this was [...]

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Unusual But Achievable Customer Service

August 20, 2009

3 Minutes and 14 Seconds.  That’s how long it took for one of my banks to tell me that the department I was trying to reach was closed for the day.  It took approximately 2 minutes just to reach the live operator, and she had to go through more security questions before I had the [...]

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Being Exceptional Is Easy

August 5, 2009

Exceptional people are not unusual.  They just do things what other 99% people can do but won’t.  Being exceptional is easy, but hard to do.

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A Friendly Reminder Is Worth Ten Thousand Words

July 29, 2009

I have a beautiful view from my office.  It’s at the 5th floor by the huge windows, overlooking the Phoenix airport.  As you can imagine, I can’t complain.
When I lived in Hawaii, my college apartment overlooked nothing but the ocean. But the funny thing is, no matter how great it is, after a month or [...]

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From Idea Generation to Innovation

July 28, 2009

Daren Rowse at Problogger asked a question, What is compelling content to you?
To me, a “Compelling content” doesn’t need to be anything new.  Rather, I’d like to gain a different perspective on existing ideas.
Once I wrote a post New Ideas Aren’t Necessary, and in that post, I talked about how we don’t have shortages of [...]

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Can Your Customers Protect Your Brand?

July 27, 2009

A bank with “good customer service skills” shouldn’t have tellers thinking about how many hours she has left before leaving for the day.
A law firm with “good secretary” shouldn’t have a woman that every call she handles should be screened like her boss is too busy to pick up the phone.
A hair salon with “professionals” [...]

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How to Remain Unique and Exceptional

July 25, 2009

Today I noticed my red car was dirty because of the rain that has been pouring in the Phoenix area this week.
It’s true that the whiter the car, the less dirt you see on the body.  My red car is quite the opposite, it looks nice when it’s clean, but when it’s dirty, it [...]

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Need Employee Recognition Awards Ideas?

July 16, 2009

Good organizations promote employee recognition programs.  It’s easy to give recognition to anything that falls under the job description; things like sales numbers, matrix performance and attendance because it’s part of the job for your employees.

Then there are other employees who do exceptional jobs and go unnoticed.  Things they do everyday don’t translate directly into [...]

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A Performance Is Worth Noticing

July 15, 2009

Just because someone does things every time, it doesn’t mean she’ll continue to do that for you much longer.  Most people have things in life that they’re uncertain whether or not their contribution has any external impact at all.  This happens because we often forget to remind them about the great job they’re doing. 
If there is a lady in your church [...]

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How to Catch Competitors Off Guard

July 14, 2009

I live in Mesa and work in Phoenix.  Every morning, I drive the same route for 35 minutes on my way to office.  I leave my house the same time everyday, and when I take the exit out of freeway, I merge into the lane with the same car that was front of me the day before.
There [...]

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