Posts tagged as:

customer service

WHY Do You Do What You Do?

February 17, 2010

What is it that you need to stand for? If you can give one thing to you can give to the world better than anyone else you know, what is it? If it speaks to others, and if there are others share the same values as you do, pretty soon you’ll find yourself leading others.

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Word of Mouth Marketing By Dunkin Donuts

December 9, 2009

Here is a smart word of mouth marketing by Dunkin Donuts.
Instead of rewarding everyone who walks in, why not reward a few? Such marketing strategy spreads among those who benefit.
Each month, Dunkin Donuts is running different promotions:

Tuesdays in December 2009 – firefighters
Tuesdays in January 2010 – police
Tuesdays in February 2010 – teachers
Tuesdays in March 2010 [...]

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Wells Fargo, Delight Your Customers or Go Home

December 3, 2009

This is what happened to my wife yesterday.
Wells Fargo calls up our house and said, “We’d like to appreciate you for being a valued customer and would like to offer you our great life insurance”. A few moments later, the lady who made the initial call, hands the call to her male manager. He said [...]

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Why Cheesecake Factory Is Better Than Macaroni Grill

October 29, 2009

My wife calls Macaroni Grill in Mesa to request for a reservation. It was for a large party (28 people) and the response from Macaroni Grill went like this.
“Uh… that’s a lot of people and we can only do set menu”. Besides,  they didn’t want to help break the bills into individual — this was [...]

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Why Grocery Stores Go Out of Business in Arizona

October 27, 2009

I’ve always been critical about the ways grocery stores market every day. I think it’s full of “bad examples”. Unless I am inside Fresh and Easy, Trader Joe’s, Whole Foods or Sprouts, I won’t know any difference whenever visiting places like Basha’s or Albertson’s.
Then there are service friendly ones, such as Safeway, Vons and Fry’s. [...]

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How to Thrive and Profit In Bad Economy – Ignore Everyone

October 22, 2009

One of the biggest obstacles for achieving anything remarkable is the fear of feeling stupid. Nobody wants to feel or appear stupid, and people do anything they can to avoid it. So, it stops people from doing something worthwhile achieving, killing an idea that could otherwise produce great outcome.
The problem is, nobody knows which idea [...]

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If You Don’t Reward Everyone Your Ideas Will Spread Far and Wide

September 4, 2009

Here is a unique way to spread news about your business.  Read what Robert Paul Salon of Ahwautakee is doing.
They’re giving free haircuts for teachers.  Instead of blowing hundreds of dollars on advertising created by people who may only know a little about running effective ads, this act of service spreads news about the salon [...]

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What Customers Really Want

August 26, 2009

I was watching this video by Tony Robbins.  I own several of his products at home and work, I find him truly inspirational.
However, there are jealous critics who speak against Tony because his educational background doesn’t have  Master’s in psychology while Tony teaches Neuro-Linguistic programming.
But needless to say, Tony is widely successful today and those [...]

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Unusual But Achievable Customer Service

August 20, 2009

3 Minutes and 14 Seconds.  That’s how long it took for one of my banks to tell me that the department I was trying to reach was closed for the day.  It took approximately 2 minutes just to reach the live operator, and she had to go through more security questions before I had the [...]

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Apple Over Delivers Again

August 17, 2009

My friend Jay has a four year old Mac laptop.  He didn’t know what was wrong with his wireless connection, so he took it to the local Mac dealer.
They didn’t know what was wrong, and now they’re sending him a brand new MacBook, straight from the manufacture.
Here is something to remember.
1. Jay dealt directly with Mac [...]

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