Comments on: Wells Fargo, Delight Your Customers or Go Home http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/ Social Media, Branding, Internet Marketing & Web 2.0 Strategies Wed, 01 Feb 2012 20:22:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: @Takuya_Hikichi http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/comment-page-1/#comment-1052 @Takuya_Hikichi Fri, 16 Dec 2011 08:08:00 +0000 http://www.mesablogger.com/?p=805#comment-1052 Anon - I am glad you were able to discern when to tell them No. Personally, I learned never say YES to anything over the phone.  Anon – I am glad you were able to discern when to tell them No. Personally, I learned never say YES to anything over the phone. 

]]> By: Anon... http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/comment-page-1/#comment-1051 Anon... Fri, 16 Dec 2011 02:49:00 +0000 http://www.mesablogger.com/?p=805#comment-1051 I just got a call like this too. I thought it might be a scam or something because they approached the call like I had already agreed to it and wanted my mom's maiden name and some other personal info. I had to interrupt at that point to tell them I wasn't interested and had no income to pay monthly on anything (I just graduated). they pretty much cut the call after that too. Weird way to do business and really pushy, too. I just got a call like this too. I thought it might be a scam or something because they approached the call like I had already agreed to it and wanted my mom’s maiden name and some other personal info. I had to interrupt at that point to tell them I wasn’t interested and had no income to pay monthly on anything (I just graduated). they pretty much cut the call after that too. Weird way to do business and really pushy, too.

]]> By: MykeLocksmith http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/comment-page-1/#comment-84 MykeLocksmith Tue, 15 Dec 2009 03:17:32 +0000 http://www.mesablogger.com/?p=805#comment-84 I have a friend who is a personal banker in Canada. She consistently outsells every other banker from all of the branches in her region, and she only works part-time. How does she do it? She genuinely cares about her clients. She builds a relationship with them and recommends services to them based on where they are in their lives and what their money is currently doing, and how they can best put their money to work. She doesn't just spew out a script about the latest product they want her to sell. She works in a big bank, and everyone, including her co-workers, insist it's impossible to remember all of the clients and provide personal service like that, but every month she proves them wrong. The moral of the story is there is a better way, but people are too lazy and unwilling to put in that kind of effort. I have a friend who is a personal banker in Canada. She consistently outsells every other banker from all of the branches in her region, and she only works part-time. How does she do it? She genuinely cares about her clients. She builds a relationship with them and recommends services to them based on where they are in their lives and what their money is currently doing, and how they can best put their money to work. She doesn't just spew out a script about the latest product they want her to sell. She works in a big bank, and everyone, including her co-workers, insist it's impossible to remember all of the clients and provide personal service like that, but every month she proves them wrong. The moral of the story is there is a better way, but people are too lazy and unwilling to put in that kind of effort.

]]> By: mykelocksmith http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/comment-page-1/#comment-76 mykelocksmith Mon, 14 Dec 2009 21:17:32 +0000 http://www.mesablogger.com/?p=805#comment-76 I have a friend who is a personal banker in Canada. She consistently outsells every other banker from all of the branches in her region, and she only works part-time. How does she do it? She genuinely cares about her clients. She builds a relationship with them and recommends services to them based on where they are in their lives and what their money is currently doing, and how they can best put their money to work. She doesn't just spew out a script about the latest product they want her to sell. She works in a big bank, and everyone, including her co-workers, insist it's impossible to remember all of the clients and provide personal service like that, but every month she proves them wrong. The moral of the story is there is a better way, but people are too lazy and unwilling to put in that kind of effort. I have a friend who is a personal banker in Canada. She consistently outsells every other banker from all of the branches in her region, and she only works part-time. How does she do it? She genuinely cares about her clients. She builds a relationship with them and recommends services to them based on where they are in their lives and what their money is currently doing, and how they can best put their money to work. She doesn't just spew out a script about the latest product they want her to sell. She works in a big bank, and everyone, including her co-workers, insist it's impossible to remember all of the clients and provide personal service like that, but every month she proves them wrong. The moral of the story is there is a better way, but people are too lazy and unwilling to put in that kind of effort.

]]> By: @Takuya_Hikichi http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/comment-page-1/#comment-74 @Takuya_Hikichi Mon, 07 Dec 2009 16:14:29 +0000 http://www.mesablogger.com/?p=805#comment-74 mykelocksmith, <br><br>If banks kept a record of what they tried to sell you, and the offers were worthwhile listening to, that would be impressive. Maybe marketing oriented bankers could think of something like that. mykelocksmith,

If banks kept a record of what they tried to sell you, and the offers were worthwhile listening to, that would be impressive. Maybe marketing oriented bankers could think of something like that.

]]> By: mykelocksmith http://www.mesablogger.com/2009/12/03/wells-fargo-delight-your-customers-or-go-home/comment-page-1/#comment-73 mykelocksmith Fri, 04 Dec 2009 21:50:25 +0000 http://www.mesablogger.com/?p=805#comment-73 That's funny, "...30 day free trial of their life insurance, and if we don’t like it, we could just cancel it." How would you know if you liked the insurance or not? Someone would actually have to die in order to realize the benefits of any life insurance plan. If it weren't such a hassle to switch banks, I would drop Wells Fargo in a minute. Every time I go to a branch, I'm subjected to the probing "casual conversation" the tellers are trained to initiate in order to segue into a sales pitch. The thing is, they don't keep a record of what they tried to sell you, so every time you visit, you get another pitch for a service you already declined 10 times. "My company doesn't offer direct deposit! How many times do I have to tell you?!?!" That's funny, “…30 day free trial of their life insurance, and if we don’t like it, we could just cancel it.” How would you know if you liked the insurance or not? Someone would actually have to die in order to realize the benefits of any life insurance plan. If it weren't such a hassle to switch banks, I would drop Wells Fargo in a minute. Every time I go to a branch, I'm subjected to the probing “casual conversation” the tellers are trained to initiate in order to segue into a sales pitch. The thing is, they don't keep a record of what they tried to sell you, so every time you visit, you get another pitch for a service you already declined 10 times. “My company doesn't offer direct deposit! How many times do I have to tell you?!?!”

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